On-Site Forklift Training Booking Terms & Conditions

CSE – Morrisville, North Carolina

By purchasing an on-site forklift training course or related services (“Training Services”) from CSE (“Company”), the customer (“Client”) acknowledges and agrees to the following Terms & Conditions:

1. Scheduling Confirmation Required

Purchase of an on-site training package reserves Training Services but does not guarantee a confirmed training date at the time of checkout.

A Company representative will contact the Client within 1–3 business business days after booking to coordinate and mutually agree upon a training date, time, and onsite location.

2. Training Date Subject to Availability

All onsite training sessions are subject to instructor availability, travel logistics, and operational scheduling requirements.

The Company reserves the right to propose alternate dates or times if the Client’s requested schedule cannot be accommodated.

3. Minimum Attendance Requirement

On-site training packages require a minimum of ten (10) operator seats, which will be billed regardless of actual attendance.

The Client acknowledges that this minimum applies to all onsite bookings.

4. Maximum Class Size Policy

For safety, instructional quality, and OSHA compliance, onsite training sessions are limited to a maximum number of participants per class.

The Company reserves the right to:

• Cap attendance at the maximum allowable class size

• Require additional sessions for larger groups

• Adjust pricing accordingly

Additional seats may only be added up to the stated maximum.

5. Client Responsibilities

The Client agrees to provide, at no cost to the Company:

• A safe and suitable training environment

• Access to operational forklifts and required equipment

• A workplace compliant with OSHA training standards

• All participating operators present, attentive, and ready at the scheduled start time

Delays or disruptions caused by Client unpreparedness may result in additional charges or rescheduling.

6. Rescheduling and Cancellation Policy

If the Client must reschedule, written notice must be provided at least:

• Seven (7) business days prior to the scheduled training date

Rescheduling or cancellation with less than the required notice may result in:

• Additional rescheduling fees

• Forfeiture of partial or full payment

7. Failure to Schedule

If the Client fails to respond, confirm, or schedule a training date within ninety (90) days of purchase, the Company reserves the right to consider the booking abandoned and close the order without refund.

8. Weather and Travel Conditions

Onsite training is subject to safe travel and weather conditions.

The Company reserves the right to delay or reschedule training due to:

• Severe weather

• Unsafe travel conditions

• Natural disasters

• Road closures or emergencies

• Instructor illness or unforeseen operational issues

In such cases, the Company will work with the Client to reschedule at the earliest available date. No refunds will be issued for weather-related postponements.

9. Refund Policy

Because onsite training requires advance scheduling, instructor allocation, and travel preparation, all purchases are considered non-refundable once scheduling coordination has begun.

Refunds, if any, are issued solely at the Company’s discretion.

10. Limitation of Liability

The Company provides training in accordance with OSHA 1910.178 standards; however, the Client remains solely responsible for:

• Workplace safety

• Operator supervision

• Compliance with federal and state regulations

• Safe equipment operation after training completion

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential damages arising from the Client’s operations or trainee conduct.

11. Governing Law and Venue (North Carolina)

These Terms & Conditions shall be governed by and interpreted under the laws of the State of North Carolina, without regard to conflict of law principles.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Wake County, North Carolina.

12. Agreement

By completing this purchase, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions. Training Services are considered confirmed only upon mutual scheduling agreement.